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Using Fiu-Fiu

Troubleshooting Common Issues

Solutions to common problems and technical issues

Troubleshooting Guide

Having trouble with Fiu-Fiu? This guide covers common issues and their solutions.

Image Generation Issues

Generated Image Quality Issues

Problem: Images look distorted, have artifacts, or don't look realistic

Solutions:

  1. Use better quality photos: Upload higher resolution images
  2. Improve lighting: Use well-lit photos for your model and clothes
  3. Check photo quality: Avoid blurry or pixelated source images
  4. Try different angles: Some poses work better than others
  5. Re-upload photos: Sometimes a fresh upload helps

Generation Takes Too Long

Problem: Image generation seems stuck or takes more than 2 minutes

Solutions:

  1. Wait up to 2 minutes for processing
  2. Check your internet connection
  3. Refresh the page and try again
  4. Clear browser cache
  5. Try a different browser
  6. Contact support if issue persists

Generation Fails

Problem: Error message appears or generation doesn't complete

Solutions:

  1. Check your credit balance
  2. Verify internet connection
  3. Try again in a few minutes
  4. Use different source images
  5. Check if images meet size requirements
  6. Contact support@fiu-fiu.com

Upload Issues

Can't Upload Photos

Problem: Photo upload fails or doesn't start

Solutions:

  1. Check file size: Must be under 10MB
  2. Verify format: Use JPG, PNG, or WEBP
  3. Test connection: Ensure stable internet
  4. Try different photo: Some files may be corrupted
  5. Clear cache: Browser cache can cause issues
  6. Disable extensions: Ad blockers might interfere

Photos Not Displaying

Problem: Uploaded photos don't show up

Solutions:

  1. Refresh the page
  2. Check if upload completed successfully
  3. Try uploading again
  4. Use a different browser
  5. Clear browser cache and cookies

Account Issues

Can't Log In

Problem: Unable to access your account

Solutions:

  1. Check credentials: Verify email and password
  2. Reset password: Use "Forgot Password" link
  3. Check email: Look for verification emails
  4. Try different browser: Browser issues can affect login
  5. Clear cookies: Old cookies may cause conflicts
  6. Contact support: support@fiu-fiu.com

Email Not Received

Problem: Not receiving verification or notification emails

Solutions:

  1. Check spam/junk folder
  2. Verify email address is correct
  3. Wait a few minutes (delays can occur)
  4. Add noreply@fiu-fiu.com to contacts
  5. Check email provider's filters
  6. Try a different email address
  7. Contact support for manual verification

Account Access Issues

Problem: Logged in but can't access features

Solutions:

  1. Verify account is active
  2. Check if email is verified
  3. Ensure subscription or credits are active
  4. Refresh the page
  5. Log out and log back in
  6. Clear browser data

Payment and Billing Issues

Payment Failed

Problem: Credit card or payment doesn't go through

Solutions:

  1. Verify card details: Check number, expiry, CVV
  2. Check balance: Ensure sufficient funds
  3. Try different card: Use alternative payment method
  4. Check billing address: Must match card details
  5. Contact bank: May have blocked transaction
  6. Contact support: support@fiu-fiu.com

Credits Not Added

Problem: Purchased credits don't appear in account

Solutions:

  1. Wait 5 minutes for processing
  2. Refresh the page
  3. Check email for confirmation
  4. Verify payment went through
  5. Log out and log back in
  6. Contact support with transaction ID

Subscription Issues

Problem: Subscription not renewing or cancelling

Solutions:

  1. Check payment method is valid
  2. Verify card hasn't expired
  3. Review subscription status in settings
  4. Check email for notifications
  5. Contact support for assistance

Performance Issues

Slow Loading

Problem: Website loads slowly or pages timeout

Solutions:

  1. Check internet speed
  2. Clear browser cache
  3. Disable browser extensions
  4. Try incognito/private mode
  5. Use a different browser
  6. Restart your device
  7. Try at a different time

Browser Compatibility

Recommended Browsers:

  • Chrome (latest version)
  • Firefox (latest version)
  • Safari (latest version)
  • Edge (latest version)

If using old browser:

  1. Update to latest version
  2. Try a different browser
  3. Enable JavaScript
  4. Allow cookies

NSFW Filter Triggering

Content Blocked Unexpectedly

Problem: Generation blocked by NSFW filter

Solutions:

  1. Ensure clothing images are appropriate
  2. Avoid swimwear or underwear (may trigger filter)
  3. Use clear, well-lit photos
  4. Try different clothing items
  5. Contact support if you believe it's an error

Mobile Issues

App Not Working on Mobile

Problem: Website doesn't work properly on phone/tablet

Solutions:

  1. Update mobile browser
  2. Try desktop mode
  3. Clear mobile browser cache
  4. Use Wi-Fi instead of cellular data
  5. Restart device
  6. Try different browser app

Data and Privacy Concerns

Deleting Your Data

If you want to delete your data:

  1. Go to Account Settings
  2. Select "Delete Account"
  3. Confirm deletion
  4. All data removed within 30 days

See: Account Deletion Guide

Privacy Questions

Review our Privacy Policy or contact privacy@fiu-fiu.com

Still Having Issues?

If none of these solutions work:

  1. Email Support: support@fiu-fiu.com

  2. Include Details:

    • Description of the problem
    • Steps you've already tried
    • Screenshots if possible
    • Browser and device information
    • Error messages received

  3. Response Time: We typically respond within 24 hours on business days

Additional Resources

Emergency Issues? Contact support@fiu-fiu.com immediately.